At CogniTens we believe in building long-term relationships with our customers and closely supporting implementation of our solutions. Therefore, we maintain a worldwide network of local subsidiaries and partners to service and support our customer installed base. Our local support offices are centrally located in key automotive centers worldwide.
CogniTens delivers a complete line of support services geared to help our customers in implementing and using our dimensional measurement solutions. Whether ensuring a successful first-time installation, maximizing utilization of existing solution, or providing the technical know-how for better dealing with a challenging situation, you can rely on the CogniTens Global Support network to work hand-in-hand with you to advance your capabilities, increase productivity, and achieve results that meet your highest expectations.
Comprehensive Support Services
CogniTens realizes that our solutions are regarded as critical systems for supporting development, launch and mass production of automotive products. We are committed to maximizing the benefits of using our solutions and minimizing the impact of possible problems through a variety of customer oriented support services. CogniTens Global Support group offers the following services to our global customers:
Application Support - Our Application Support Engineers are trained to provide system utilization instruction and support, both as an integral part of each new system installation and in the framework of periodic application visits. Additional training courses are available to ensure that you are getting the most out of your CogniTens solution.
Field Service - Working closely with customer personnel, our Customer Support Engineers attend to all aspects of system performance at your facility, including installations, service calls and preventive maintenance. They are also available to perform non-routine services such as system relocation.
Preventive Maintenance - Our preventive maintenance activities are aimed at reducing unnecessary downtimes and maximizing the overall performance of your dimensional measurement solutions. Preventive maintenance activities include cleaning electronics and components, lubricating moving parts, running diagnostic tests, checking calibration and other activities.
Response Centers - Just a phone call away, our field-experienced Response Center staff is available to answer your questions, troubleshoot your problems, and support field engineers on-site. Results show that many service calls for hardware and software can be resolved by phone. If a visit to your facility is required, our experts coordinate with our local offices to dispatch a local customer support engineer with pre-determined diagnostic information and relevant parts.
Part Distribution - CogniTens maintains an extensive network of part inventories close to customer sites, enabling fast response by our Customer Support Engineers when such a part is needed. All stockrooms are connected to our electronic inventory system, allowing rapid sourcing from other locations, if necessary.
Remote Service Package - The Remote Service Package is a collection of tools and services designed to provide cost-effective customer support in a quick and efficient manner over a wide geographical area. This provides a remote diagnostic and operation tool to reduce the need for on-site engineer visits. Remote Service lets our support staff operate your system remotely, helping you to accurately identify and resolve technical and application problems with minimum delay. They can perform system diagnostics, view actual images of the project, analyze information and walk you through the process of effective programming for optimal performance. Availability of the remote service package depends on product, geographical location and customer service plan. For more information, please consult your local customer support representative.